Privacy Policy

Who We Are

PNW WebCare is a web design and development business based in Spokane, Washington. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website at pnwwebcare.com or engage with our services.

Information We Collect

Contact form submissions. When you submit our contact form, we collect your name, business name, email address, phone number (if provided), and project description.

Analytics data (with your consent). If you accept analytics cookies, Google Analytics (GA4) collects anonymized data about your visit, including pages viewed, time on site, traffic source, device type, and general geographic region. This data does not identify you personally.

Local storage. We store your theme preference (light/dark mode) and cookie consent choice in your browser's local storage. This data never leaves your device.

Information we do not collect. We do not collect payment information through this website. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information through our contact form, please contact us and we will delete it promptly.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiry and providing project quotes
• Communicating about services you have requested
• Understanding how visitors use our website so we can improve it
• Maintaining the security and functionality of our website

We do not sell, rent, or share your personal information with third parties for marketing purposes. We will never use your contact information for unsolicited marketing.

Third-Party Service Providers

We currently use the following third-party services to operate our website and business. These providers may change over time, and this list will be updated accordingly. Each provider processes data on our behalf and is bound by their own privacy policies:

• Cloud hosting providers (currently Amazon Web Services) for website hosting, form processing, and email delivery. AWS Privacy Policy
• Google Analytics (GA4) for anonymized website usage analytics (only with your consent). Google Privacy Policy
• Google Fonts for web typography. Google Fonts are loaded from Google servers, which may log your IP address. Google Fonts Privacy

We do not share your personal information with any other third parties.

Cookies & Analytics

Essential storage. This website uses your browser's local storage to save your theme preference (light/dark mode) and your cookie consent choice. These are not cookies and do not track you across websites.

Analytics cookies. We use Google Analytics (GA4) to understand how visitors interact with our site. GA4 uses cookies to collect anonymized data about page visits, traffic sources, and site interactions. When you first visit our site, a consent banner will ask whether you accept analytics cookies. Analytics will only load if you choose to accept.

If you decline cookies. No analytics data is collected about your visit. The website functions normally without analytics cookies. The only data stored is your theme preference and consent choice in local storage, both of which stay on your device.

Changing your preference. You can change your cookie preference at any time using the "Cookie Settings" link in the site footer.

Do Not Track & Global Privacy Control. We respect browser "Do Not Track" (DNT) and Global Privacy Control (GPC) signals. If your browser sends either signal and you have not previously made a cookie choice, we automatically decline analytics cookies on your behalf. No banner will be shown, and no analytics data will be collected. If you later wish to accept analytics, you can use the "Cookie Settings" link in the footer to change your preference.

Data Storage & Security

Contact form submissions are processed through secure cloud infrastructure located in the United States. Your data is transmitted securely via HTTPS and stored in compliance with industry security standards. The specific cloud provider we use may change over time, but we will always ensure your data is handled securely.

We take reasonable measures to protect your personal information, including encrypted data transmission and secure infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain contact form submissions for as long as necessary to respond to your inquiry and fulfill the purpose for which they were submitted. If you become a client, your contact information is retained for the duration of our business relationship and for up to 12 months afterward for record-keeping purposes.

Google Analytics data is retained for 14 months, after which it is automatically deleted by Google.

You may request deletion of your personal information at any time (see Your Rights below).

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access. Request a copy of the personal information we hold about you.
• Correction. Request that we correct inaccurate or incomplete information.
• Deletion. Request that we delete your personal information.
• Opt out of analytics. Decline or revoke analytics cookies at any time via the "Cookie Settings" link in the footer.

To exercise any of these rights, contact us through our contact form or email us at [email protected]. We will respond to your request within 30 days.

California residents. Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information. To make a request, use the contact methods above.

Washington State residents. Under applicable Washington State laws, you have rights to access, correct, and delete your personal data. To make a request, use the contact methods above.

Data Breach Notification

In the event of a security breach involving your personal information, we will notify affected individuals in the most expedient time possible, and no later than 30 days after the breach is discovered, as required by Washington State law (RCW 19.255.010). We will also notify the Washington State Attorney General if the breach affects more than 500 Washington residents.

Governing Law

This privacy policy is governed by the laws of the State of Washington, United States. Any disputes arising from this policy will be resolved in accordance with Washington State law.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. If we make significant changes to how we handle your personal information, we will make reasonable efforts to notify you (for example, by displaying a notice on our website).

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us through our contact form or email [email protected].